MADMIA is an Australian-owned business headquartered in Sydney, Australia. To ensure efficient and timely delivery worldwide, we work with trusted third-party logistics (3PL) partners in Orlando, Florida (USA). This enables us to dispatch orders from locations closer to our customers and provide faster delivery across major international markets.

DOMESTIC (United States)

We offer free shipping to USA on orders total of $79 USD and above after any discount codes have been applied. If you’re unsure about delivery to your area, please contact us by email - admin@madmia.com

INTERNATIONAL (Rest of world)

We offer free Standard shipping on all international orders $100 USD and above after any discount codes have been applied. Duties and taxes are the responsibility of the customer, please contact your local customs authority for further details if required.

All orders placed on this website will be dispatched from our 3PL US warehouse.  We aim to dispatch all orders received Monday-Friday within one business day.

Weekend & Public Holiday orders will be dispatched within 48 hours from the next business day. 

A standard flat rate fee per delivery applies for orders below $79, unless express is chosen at checkout. Postage charges are as follows:

Delivery Type	Postage	Delivery Time
Priority Express	$  30.00	*1-2 Business Day
First Class Mail	$  7.00	*3-7 Business Days
Priority Mail	$ 14.00	*2-5 Business Day

 * Delivery times are estimate only and may take longer in some areas due to COVID-19. 

International Delivery

 A standard flat rate fee per delivery applies for all standard international orders below $100 USD outside of the United States.  Postage charges are as follows:

Location	Postage $ USD	Delivery Time
Standard International Shipping	$ 19.90	*7-27 Business Days
Express International Shipping	$ 35.00	*6-15 Business Days

 *Delivery times are estimate only and may take longer in some areas due to limited flights and government restrictions during the pandemic. 

After your order is successfully placed, you will receive an email with details on how to track your order. Once the item is dispatched and order tracking is available, MADMIA has very limited additional information on the progress of your order - please contact USPS for further information during tracking.

DELIVERY DELAYS

If your order has not arrived within the estimated delivery timeframe provided at dispatch, please contact us within 10 business days of your order date so we can investigate the delay.

DELIVERY ISSUES

If you have not received your order, or there is an issue with delivery, please notify us within 10 business days of the expected
delivery date. Our team will be happy to assist and work with you to resolve
the issue as quickly as possible.

PRE-ORDER ITEMS

Please note that orders containing pre-order items may experience additional processing and delivery delays. Estimated dispatch dates for pre-order products will be communicated on the product page at the time of purchase. If your order contains both in-stock and pre-order items, your order may be held and shipped once all items are available.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Pandemic, Strikes, floods etc.).

*Please Note: MADMIA is not liable for any delays and cannot guarantee shipping arrival before Christmas. 

All colours of products are reproduced online as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may also appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out or the offer expires. 

Changing restrictions and increased demand during the Coronavirus may cause delays with our delivery services.