Our website www.shopmadmia.com is owned and operated by MADMIA International LLC. MADMIA provides the site as a venue for people to access information and to place orders for products that are offered for sale by MADMIA through the Site (Products). Use of the MADMIA website is subject to acceptance of these Terms and Conditions.

Every effort has been made to ensure the information contained on the Website is correct; however MADMIA makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an “as is” basis.

MADMIA, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable consumer protection legislation that cannot be excluded by agreement. Where our liability cannot be excluded, it is limited to the greatest extent permitted by law.

Please see our Privacy Policy for full details on how we collect, use, disclose, store, and protect your personal information. Our Privacy Policy forms part of these Terms and Conditions.

MADMIA complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR) for customers in the European Economic Area (EEA), and the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) for California residents. Depending on your location, you may have specific rights in relation to your personal information, including rights of access, correction, erasure, portability, and the right to object to certain processing. Please refer to our Privacy Policy for full details.

Our website uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and support marketing activities. By continuing to use our website, you consent to our use of cookies in accordance with our Privacy Policy.

You may manage your cookie preferences at any time by clicking “Manage Consent Preferences” on our website. Disabling certain cookies may affect the functionality of the site. For more information, please refer to our Privacy Policy.

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries outside your country of residence, including Australia, the United States, and countries within the European Union. We take reasonable steps to ensure that any such transfers comply with applicable privacy laws, including the Australian Privacy Principles (APP 8) and, where applicable, the GDPR Standard Contractual Clauses. Please refer to our Privacy Policy for further details.

You may need to create a MADMIA account to view your past orders and edit or update your account information. You must also create a MADMIA account to engage with the MADMIA community and make comments on our Website.

As an account holder you are required to provide MADMIA with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable.

As an aid to fraud prevention we may require proof of identification of the cardholder prior to releasing an order.

Any personal information collected by MADMIA shall not be disclosed to any third party unrelated to MADMIA’s business unless such disclosure is authorised or required by law, or you have expressly consented to such disclosure. MADMIA otherwise relies on its Privacy Policy.

In the event of an eligible data breach affecting your personal information, MADMIA will notify you and the relevant regulatory authority (such as the Office of the Australian Information Commissioner) in accordance with applicable law, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) and, where applicable, within 72 hours under the GDPR.

Credit card information collected for the purpose of payment of products purchased at MADMIA will be stored securely using a PCI DSS compliant solution.

Credit card information will be masked on your account and will not be visible to anyone. Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.

You must not pay or attempt to pay for product/s using fraudulent credit card information.

If you create an account with MADMIA you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password. Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms and Conditions. This means that you are responsible for any products purchased using your account details. You must notify MADMIA immediately if at any time you believe someone has access to your password.

You may post reviews and make comments on the content on our Website. The content must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties, and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of “spam.” MADMIA reserves the right to remove such content at any time and without notice to you.

If you post content, and unless we indicate otherwise, you grant MADMIA a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material MADMIA may create.

MADMIA is committed to making our website accessible to all customers, including those with disabilities or visual impairments. We aim to meet internationally recognised accessibility standards so that everyone can browse, shop and get in touch with ease.

If you experience any difficulty accessing any part of our website, or if you need information in an alternative format, please contact us and we will do our best to help:

• Australia: contact@madmia.com | +61 410 804 085
• 3PL USA: admin@madmia.com | +1 321 324-1398
• 3PL Europe: contact@madmia.eu | +359 88 708 8854

For full details of our accessibility commitment and the steps we are taking to improve our website, please see our Accessibility Statement at www.madmia.com/accessibility. We aim to respond to all accessibility requests within 5 business days.

All prices on the Website are displayed in your selected currency and include GST where applicable.

All prices displayed on this Website are only valid online at the time shown and are subject to change. Pricing is subject to change without notice depending on manufacturing and logistical costing.

MADMIA strives to provide accurate information regarding the availability of stock. However, stock availability is subject to constant change and is only guaranteed at the time of display.

We apologise for any inconvenience caused due to any discrepancies that may occur. If an ordered item is not available or we are unable to fulfil your order, our Customer Service Representative will contact you via email or message regarding your order.

For information on how MADMIA will communicate with you, please see our Privacy Policy. If you would like to communicate with us – please Contact Us.

Once you have placed your order, MADMIA is unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing items from your order.

MADMIA also reserves the right to cancel your order if:

• You provide an unauthorised credit card
• We are unable to process payment on the credit card provided
• You provide invalid personal details
• If, when required, you cannot provide acceptable proof of identity
• The product has become unavailable

In the event that we encounter any circumstances that may hinder our ability to successfully fulfil your delivery, MADMIA will make reasonable efforts to notify you prior to cancelling your order using the contact information you have provided to us.

If you breach these Terms and Conditions, MADMIA reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

For information on delivery, please see our Delivery page.

Australia — Returns and Exchanges

There are 3 simple rules for returns:

• Within 30 days of purchase
• Unworn and unused with original tags still attached
• In the original packaging which must be in the original condition

If your items are returned to us outside the 30-day period, we may retain the item(s) and/or not process a refund. This does not affect your statutory rights to return faulty items under the Australian Consumer Law.

es, if you match the criteria above – please send the items back to: 

MADMIA 

10 Ossary Street

Mascot, NSW 2020

Please make sure you leave a note with the reason for return/exchange. Items that do not meet these criteria are non-returnable and will be denied.

Do I Pay for Returns?

Yes, customers are responsible for paying for return postage.

Received Incorrect Items?

If the item you received is incorrect compared to your original order — we are extremely sorry — please contact us at contact@madmia.com as soon as possible.

Further Information

• Email: contact@madmia.com

Phone: +61 410 804 085
 

Items that do not meet these criteria are non-returnable and will be denied.

Please make sure you leave a note with the reason for return/exchange. Customers are responsible for paying for return postage.

Prepaid satchels has to been sent by a customer along with the return package as you are liable for the postage cost of returning products purchased if returning the product due to an incorrect customer choice in size or change of mind. 

Receiving incorrect items compared to original order:

If the item you received is incorrect compared to your original order (We are extremely sorry) – please Contact Us at contact@madmia.com as soon as possible.

3PL USA — Returns and Exchanges

There are 3 simple rules for returns:

• Within 30 days of purchase
• Unworn and unused with original tags still attached
• In the original packaging which must be in the original condition

If your items are returned to us outside the 30-day period, we may retain the item(s) and/or not process a refund. This does not affect your statutory rights to return faulty items.

Can I Exchange an Item?

Yes, if you match the criteria above – please send the items back to: 

3PL Warehouse - MADMIA

1020 Belle Ave, Suite 1140

Winter Springs FL 32708

Please make sure you leave a note with the reason for return/exchange. Items that do not meet these criteria are non-returnable and will be denied.

Do I Pay for Returns?

Yes, customers are responsible for covering the cost of return postage.

Received Incorrect Items?

If the item you received is incorrect compared to your original order — we are extremely sorry — please contact us at admin@madmia.com as soon as possible.

Further Information

• Email: admin@madmia.com
• Phone: +1 321 324-1398
  

3PL Europe — Returns and Exchanges

There are 3 simple rules for returns:

• Within 30 days of purchase
• Unworn and unused with original tags still attached
• In the original packaging which must be in the original condition

Return Address: 

3PL Warehouse – MADMIA

Okolovrasten pat 487A

Sklad 8

1839 Sofia, Vrazhdebna

BULGARIA

If your items are returned to us outside the 30-day period, we may retain the item(s) and/or not process a refund. This does not affect your statutory rights to return faulty items. EU and UK customers retain all statutory rights under applicable consumer protection legislation, including the right to return faulty, damaged or misdescribed goods.

Can I Exchange an Item?

We don’t currently offer an exchange service. However, you can return any unsuitable items to us (see our returns policy above) and place a new order for the item(s) you want.

Do I Pay for Returns?

Yes, customers are responsible for covering the cost of return postage. If a customs fee is charged when returning the parcel to our warehouse, the sender (customer) must pay the customs fee. We are unable to accept parcels that incur unpaid customs or duty fees.

Received Incorrect Items?

If the item you received is incorrect compared to your original order — we are extremely sorry — please contact us at contact@madmia.eu or call +359 88 708 8854 as soon as possible.

Further Information

• Email: contact@madmia.eu
• Phone: +359 88 708 8854

In the unfortunate event that your parcel is determined to be lost in transit, we kindly request that you contact us via email at contact@madmia.com or call us at +61 410 804 085 (Australia), +1 321 324-1398 (United States) or +359 88 708 8854 (Europe) during our operating hours of Monday to Friday, 8am to 4pm. Our team will make every effort to investigate and assist in locating your parcel. Thank you for your understanding.

Our website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

MADMIA uses vouchers for promotional purposes from time to time. Vouchers are in AUD, attached to minimum order amounts pre-discounts in AUD incl. GST and validity dates as specified on the promotional material or on the promotional landing page; otherwise the vouchers are valid for 30 days. No cash redemption for a voucher code is possible. The vouchers are a one-time offer off the total invoice amount and may be limited to a certain product or product quantity. The vouchers cannot be used in conjunction with sale items. Each voucher code may only be used once per customer by entering it during checkout on www.madmia.com and clicking “Apply Voucher.” By submitting your email address on the promotional pages on madmia.com you agree to receive our MADMIA newsletter with updates on new arrivals.

Discount offers such as Buy two, get one free: the free item applies to the lower value item in the cart.

This contract will be governed by the laws of New South Wales, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

For customers in the European Union or United Kingdom, nothing in these Terms and Conditions affects your rights under the mandatory consumer protection laws of your country of residence. You may also have the right to access alternative dispute resolution (ADR) mechanisms or online dispute resolution platforms available in your jurisdiction.

For California residents, any dispute resolution processes will be conducted in accordance with applicable California law, including the CCPA / CPRA where relevant.

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. MADMIA makes no warranty in respect of the strength or effectiveness of that encryption and accepts no responsibility for events arising from unauthorised access of the information you provide.

All information, text, material, graphics, software and advertisements on the Website are copyright © of MADMIA, its suppliers and/or licensors, unless expressly indicated otherwise.

The Website content is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by MADMIA.

You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.

Contact Us

You can find our contact details on our Contact Us page, or reach us at:

• Email: contact@madmia.com
• Phone: +61 410 804 085
• Post: Privacy Officer, MADMIA (Enventar Pty Ltd), 10 Ossary Street, Mascot, New South Wales, 2020, Australia

You can find our contact details on our Contact UsS Page

MADMIA reserves the right to change these Terms and Conditions of its service without notice. You should check our Website regularly for any updated Terms and Conditions. Continued use of the Website following any changes constitutes your acceptance of the updated Terms and Conditions.

These Terms and Conditions were last reviewed in March 2026. Please check our website for the most current version.