Refund policy
3PL USA — Returns and Exchanges
There are 3 simple rules for returns:
- Within 30 days of purchase
- Unworn and unused with original tags still attached
- In the original packaging which must be in the original condition
If your items are returned to us outside the 30-day period, we may retain the item(s) and/or not process a refund. This does not affect your statutory rights to return faulty items.
For all returns, click here.
What is “Free Returns + Package Protection” Coverage?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
Can I Exchange an Item?
Yes, if you match the criteria above –please start your return here.
Please make sure you leave a note with the reason for return/exchange. Items that do not meet these criteria are non-returnable and will be denied.
Do I Pay for Returns?
Yes, customers are responsible for covering the cost of return postage if checkout+ coverage is not purchased.
Further Information
- Email: admin@madmia.com
- Phone: +1 321 324-1398
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All prices displayed on this Website are only valid online at the time shown and are subject to change. Pricing is subject to change without notice depending on manufacturing and logistical costing.
Price Adjustments
All prices are final at the time of purchase. MADMIA does not offer price adjustments, refunds, or credits for items that are discounted after an order has been placed.
Promotions and sale pricing are valid only during the specified promotional period and cannot be applied to past orders.